Phoned 50 x to do an upgrade... No success

Item: Vodacom
Rating: 1
Author: JUDITH M

I am trying to upgrade my contract. Have phoned at least 10 x a day for a week. No one ever phones back when they say they will. Everyone gives a different estimate. My upgrade is supposedly "done" ... But nothing in their system and the person won't call he back.

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Replies (1)

Vodacom's replyOfficial

20 Aug 2022, 11:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Aug 2022, 11:08

Official