1 reviews | Active since Oct 2013
Phoned 4 times to get an invoice
<p>Today I had to phone 4 times to get one invoice. I gave the call centre agent the invoice number but still they keep on emailing me a statement and my data invoice and my July invoice which is not even due yet!</p> <p> </p> <p>On Friday I asked the call centre what my deduction amount will be and they advised R1300 only to find that R1600 was deducted.</p> <p> </p> <p>Finally I just received my invoice and the incorrect amount is an extra 1gig on the invoice. Now I have to gathter the courage to phone AGAIN!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
