AB
Amanda B

1 reviews | Active since Oct 2013

04 Jul 2016, 08:05

Phoned 4 times to get an invoice

<p>Today I had to phone 4 times to get one invoice. I gave the call centre agent the invoice number but still they keep on emailing me a statement and my data invoice and my July invoice which is not even due yet!</p> <p> </p> <p>On Friday I asked the call centre what my deduction amount will be and they advised R1300 only to find that R1600 was deducted.</p> <p> </p> <p>Finally I just received my invoice and the incorrect amount is an extra 1gig on the invoice. Now I have to gathter the courage to phone AGAIN!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team