Phoned 4 times to cancel upgrade that I didn't authorize - No response yet

They probably dont check hellopeter but incase they do I’m writing this review as a record, in case Vodacom ever needs to investigate my case. Or they can do what they promised and simply go listen to the four calls I’ve had over the past two weeks regarding cancelling my upgrade.

I got a phone call from *** on 17 September - 08:54 to inform me that I am due for an upgrade. I was offered a new contract phone and data + minutes that I am on now, to which I DECLINED and informed him I am not interest and going to upgrade once my contract expires, which is only after November (as I want to see what deals they have for black friday which he also said would be a good idea)

So he then said if I'm not taking the contract then I be on a month to month R269 for R300 airtime deal - starting October 2025 and CAN UPGRADE AT ANY TIME but if I want to cancel this month-to-month R260 - R300 airtime deal I must simply do so any time 30 days before the deduction date.

This was real strange as my contract only expires end of November, to which he ensured me is fine as Im due for upgrade and my phone is done being paid off.

I went to Cellucity on 19th september to find out about my vodacom upgrade that I am interest for my next new upgrade to - a mobile+tv - the deal only runs till 30th september, (so now im missing out on this deal as its expiring today only.) as the consultant at cellucity told me I already have an upgrade pending already (the above mentioned R269 - R300 airtime) I mentioned to them that vodacom told me I can upgrade at anytime, to which they said it shows pending and they cant cancel it I'll have to phone vodacom cancellation department.

Very confused, I phoned on Friday 19 September - *** at 11:04 and 11:13 as the call dropped for some reason, I spoke to Damian which informed me that he will escalate this and I will definitely be able to cancel this upgrade as its within the 14 days grace period and him or another department will phone me back before 24th September.

They made no contact with me, waited till the next day, so phoned again ***Saturday the 20th at 09:34 to inform me that this has been logged and will get escalated.

No contact from vodacom. Phoned again the 26 September - 13:59 - asked to speak to Damian to which the woman said he is not in, and she will let him know,she mention she will escalate the issue and she cannot see that it has already been escalated.

Today - 30th September I received an sms "...your new contract price plan is R269 excluding any value added service and has been extended to 26.11.27" I phoned again, the gentleman said he cannot even verify this number as it isn't recognized.... words cant describe how bad this service is.

Conclusion: I did not authorize this, so what I will do is I will phone again 26 October to cancel the contract that expires this year 27/11/2025 and not just the upgrade, as this has been the most pathetic service. You guys keep phoning me every month for more deals but never once phone me back when I need assistance with cancellation when you guys misinformed (or ****) to me about the upgrade. If you keep billing me for the unauthorized R269 after November 2025 I will simply reverse the debit order.

You have been informed - go listen to the recordings and do the job and service that I paid for years.