1 reviews | Active since Dec 2015
Phone worked only for a month
I've bought a Huawei G7 contract phone at Vodacom shop Hemmingway's mall in East London in October 2015, it was fully functional for only a month of November 2015, from December I haven't been receiving sms's and I am unable to send sms's for 3 months now, sometimes when the phone decides to receive sms's it will be sms's that have been sent a month ago. I have contacted Vodacom contact Centre and I was told at first it was a network issue, and then I was advised to take the phone to Vodacare shop, I finally left it for a day at Vodacare shop at Vincent on the 22/02/2016 which I was told everything is fine no faults have been detected from the phone, I can receive sms's when the simcard is inserted into the other device. When I called the Contact centre again to give them feedback I've been advised to visit Vodacom shop and leave it for repairs. I visited the Vodacom shop today at beacon bay and I was told to visit vodacare shop again. My life depends on this phone I cant access even my internet banking, please help.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
