Phone went in for reppairs and bought back a different phone which is black listed.

Im not happy with Vodacom at all. Have been a client more than 10years!!! Now I am fedup and need urgent help

Purchase a handset on cintract. 2022 December Screeb started giving issues after 1 month. Gave the phone in at Vodacom Phalaborwa, where I purchased the phone. They said they will fix it nicely under guarantee. Wow I was impressed. Phone came back. Now it is not reading our sim card and shows airplane mode whole time. Cunsultant then returned the phone, thinking maybe it can be software they forgot to update or activate. Came back. No luck. Each time we wait 6 weeks +. Then 3rd attempt I called head office and they advice phone is blacklisted by 1 of the technicians. Phone was sent in again. And returned. Same isuuse occour!! How???? I became so fedup I just left the process as i didnt know what to do anymore. This was a gift to my child. And he cant use this phone!!! Then I relocated.

Forms were completed for unblacklisting. And sent via email. (imei number was used on cellphone box) Came back to say imei not blacklisted. I went to Vodacom Chatz in Kuruman for help. Gave them all info. They are trying to help me nicely although im not sure if they are suceeding. Im only getting the answer they will follow up. In 3rd week again after sending it in for "repair" for the 4th time. No freaking luck. I realized now rhe Imei number on the phone and box is different. That is the problem all along. I am not sure between Vodacom Phalaborwa and Vodacom repairs who made the **** up. This is not the phone I bought. I am still paying this contract!!! Now I need help.

Cause vodacom sent an email to ask for proof of purchase. How can i profide a proof of purchase if this is a phone I bought on contract.

Please help i am really really fed up and cant keep going back to shop and getting no feedback.