LW
Louwrette W

1 reviews | Active since Jan 2013

03 Nov 2017, 08:56

Phone was not repaired

Good day This is about Vodacom there service and data. I took out a LG G5 April 2016 and since then I have problems with the phone. More than 34 problems on the phone. I took the phone to Vodacom end July/August I was without a phone for 3 weeks only to hear it was a software update. My software updates was up to date and the phone is still not working. The phone is under guarantee/warrantees and I do have assurance on this phone and they just give me back my phone not in working order still. I also gave Vodacom n sheet with all the problems that the phone are giving me and hand it in with the phone. First they guy that was helping us at Vodacom doesn’t want to take it then I insist that he took it and hand it in with the phone. I am paying a lot of money every month for a phone that’s not working. Then second thing data. I am on Wi-Fi the whole time during the day at work and also on Wi-Fi at home but my personal data just disappear the whole time. I keep on buying data sometimes I don’t receive the data but it went off of my account or I buy data know within 2 days my data is gone. What can I do to get my phone fixed?

0
Replies (4)
Vodacom
Vodacom's reply03 Nov 2017, 09:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LW
Louwrette W's update03 Nov 2017, 09:12
Reviewer Update
Star rating is 1 and NOT 4
LW
Louwrette W's update10 Nov 2017, 08:58
Reviewer Update
Today it's a week later and still no response from Vodacom. They still haven't contacted me or sort the problem out
LW
Louwrette W's update20 Nov 2017, 08:58
Reviewer Update
3 weeks later still NO feedback from Vodacom Customer Care. They still haven't contacted me or sort the problem out. In 5 months my contract expire after a 2 year contract, and still no help or services from Vodacom.