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Arshad D
1 reviews | Active since Dec 2010
11 Jun 2019, 21:17
Phone upgrade not delivered after 1 week order was placed.
I ordered a telephonic upgrade on my Vodacom cellphone contract 1 week ago on Wednesday 5 June. I was promised the phone would be delivered on Thursday 6 June.
I was later advised of some IT problems and the phone would arrive on Friday 7 June. We are now one week later and I still don’t have the phone.
I advised my phone was ****** and I need an urgent replacement. This is absolutely atrocious service from Vodacom. I cc this message on Hello Peter as you refuse to answer my email queries and not a single follow up call from Vodacom.
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Replies (2)
Vodacom's replyOfficial
12 Jun 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Arshad D's updateReviewer Update
13 Jun 2019, 09:28Dear Vodacom
Thank you for lightning fast response. My phone has been delivered. I have received a follow up call from your consultant. Thank you for quick intervention and assisting me to resolve the issue. hand. It is much appreciated. My faith in Vodacom is indeed renewed. Keep on doing the great work and please don't forget to bring down the price of data :)
Thank you for lightning fast response. My phone has been delivered. I have received a follow up call from your consultant. Thank you for quick intervention and assisting me to resolve the issue. hand. It is much appreciated. My faith in Vodacom is indeed renewed. Keep on doing the great work and please don't forget to bring down the price of data :)
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Arshad D's update13 Jun 2019, 09:28
Reviewer Update
Dear Vodacom
Thank you for lightning fast response. My phone has been delivered. I have received a follow up call from your consultant. Thank you for quick intervention and assisting me to resolve the issue. hand. It is much appreciated. My faith in Vodacom is indeed renewed. Keep on doing the great work and please don't forget to bring down the price of data :)
Thank you for lightning fast response. My phone has been delivered. I have received a follow up call from your consultant. Thank you for quick intervention and assisting me to resolve the issue. hand. It is much appreciated. My faith in Vodacom is indeed renewed. Keep on doing the great work and please don't forget to bring down the price of data :)