MN
Mike N
1 reviews | Active since Apr 2013
06 May 2021, 15:29
Phone upgrade issues
Ordered an upgrade. Chose the phone and updated my contract. No phone arrives. Call the call center 5 times each call being dropped. Eventually I get through to them to get told, the phone is on back order and it will be a minimum of 2 weeks.
I can get the phone delivered myself in 2 weeks. No communication and a blasé attitude to someone who has been paying a contract for decades.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 May 2021, 06:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2021, 06:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 May 2021, 15:50 Dear Mike Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that RAM has collected your package today at the warehouse.
You may expect delivery by next week. Regards Vodacom Consumer Website Team
You may expect delivery by next week. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2021, 15:50
Official
Dear Mike Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that RAM has collected your package today at the warehouse.
You may expect delivery by next week. Regards Vodacom Consumer Website Team
You may expect delivery by next week. Regards Vodacom Consumer Website Team
Best regards,