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Lee-Ann Lam

1 reviews | Active since Mar 2017

07 Mar 2017, 11:06

Phone upgrade experience

<p>Wanted to upgrade my phone yesterday to Samsung Galaxy S7 Edge Black Pearl on the Smart XL+ Top up package going at R799 per month. Ref number:4U3ODY</p> <p> </p> <p>I got a phone call this morning from a man named Lennin telling me quite rudely that I cannot have the phone because it was a technical error on the website and there is NO WAYS the phone would be priced as such. So I must go read the terms and conditions on the Vodacom website or he will read it to me. Wow you are rude and also This is called FALSE ADVERTISING!!!</p> <p> </p> <p>First of all Lennin from Vodacom- Its not my fault you had a "technical error" <br />You also had such a DON'T CARE attitude to customers- By the way It was your company error and now the customer must go make a plan.</p> <p>Not sure how you are even part of customer services with your rude tone and bad attitude!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Mar 2017, 14:02
Official

Dear Client

I have escalated the matter to the Sales Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,