1 reviews | Active since Mar 2017
Phone upgrade experience
<p>Wanted to upgrade my phone yesterday to Samsung Galaxy S7 Edge Black Pearl on the Smart XL+ Top up package going at R799 per month. Ref number:4U3ODY</p> <p> </p> <p>I got a phone call this morning from a man named Lennin telling me quite rudely that I cannot have the phone because it was a technical error on the website and there is NO WAYS the phone would be priced as such. So I must go read the terms and conditions on the Vodacom website or he will read it to me. Wow you are rude and also This is called FALSE ADVERTISING!!!</p> <p> </p> <p>First of all Lennin from Vodacom- Its not my fault you had a "technical error" <br />You also had such a DON'T CARE attitude to customers- By the way It was your company error and now the customer must go make a plan.</p> <p>Not sure how you are even part of customer services with your rude tone and bad attitude!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I have escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
I have escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
