Phone under guarantee yet must pay to have it fixed

<p>I am logging this complain t on behalf of my husband, his tel number is ********** 722.</p> <p>We have taken our tablet into the Vodacom store in Southgate. Both the manager and the tech guy looked at the phone and there was NO physical damage to the phone. Now Diane calls and says that we need to pay R798.00 for a replacement phone - which is BS! The tablet is not even 2 months old and has a 1 year guarantee on it, so why must we pay?</p> <p>Somewhere along the line that tablet of ours got damaged between store and headoffice now they wanna make a quick buck by saying we have to pay for this damage - which is bullsh*t!</p> <p>Diane was so rude she even dropped the phone in my ear - talk about customer service (pathetic indeed).</p> <p>I REFUSE TO PAY FOR SOMEONE ELSE'S F*CK-UP! THAT PHONE HAD NO PHYSICAL DAMAGE WHEN WE HANDED IT TO THE MANAGER TO BE BOOKED IN. </p> <p>Someone better take ownership of this or i will take it to the Ombudsman!</p>