Phone unblacklisting

Im disgusted with the current service im receiving from Vodacom. They have blacklisted my contract phone without reason and ive been struggling for almost 2 months to get assistance in unblacklisting my phone.I have made numerous visits to my closest Vodacom store, where you spend hours with a consultant trying to sort out this issue.We have phoned trade partner, customer care and the blacklisting department but without joy cause no one can assist.I was informed it will take 24-48hrs. 2 Weeks after that the story was its been escalated to management and will take 48hrs.A week after that it will take 14 days. We are now at 2months and again the story is back to we have escalated to management it will take 24hrs. Proper training needs to be provided for all call centre employees as well as management because currently the few individuals i have spoken to have no clue what to do.As an ex Vodacom manager where i served the company in the 3 different stores 1 being the biggest in Limpopo i now truly understand so many customer frustrations the service is pathetic.I use my phone for work/business and at the moment im unable to do so.This is major concern for me being a Vodacom client. I intend to move my contract and all company contracts to a different service provider. Such a useless service provider shouldnt be allowed to deliver customer service as they have no clue what that entails.I will not advise any new clients/business owners to take up contracts with Vodacom as it will only end in alot of arguments,disappointment and frustrations.