XR
Xifeng R
1 reviews | Active since Sept 2019
10 Sept 2019, 17:15
Phone suspended without reason
My phone number is suspended without any notification and reason, which brings huge problem to my life. I cannot even call the help center. I received an SMS on 24 Aug 2019 saying I have to make some use of the phone( spend money) within 23 days (I know the 120 days rules). So I bought the data bundle on 8th Sep and also make phone call in the next day. Today (10/Sep) my phone is locked. I cannot even take Uber in SA because I cannot use the data. ( which is very dangerous outside). I am using prepaid card and I have plenty airtime in my phone. I don't understand whether the 23 days notification is serious or not in such case.
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Replies (3)XR
Xifeng R's updateReviewer Update
10 Sept 2019, 22:05Problem solved
XR
Xifeng R's update10 Sept 2019, 22:05
Reviewer Update
Problem solved
Vodacom's replyOfficial
11 Sept 2019, 06:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Sept 2019, 09:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply16 Sept 2019, 09:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team