AU
Alet U

1 reviews | Active since Oct 2013

08 Mar 2016, 08:57

PHONE SUSPENDED WITHOUT REASON

Once again. Vodacom decided to suspend ALL services on my Cellphone without ANY reason. Apparently, I am making unauthorised international Calls and this is now being investigated by their ***** Department. Strangely, my husband works in Mozambique and I phone him every month!!!! Surely, they can pick up the phone and call me or him to \investigate\", but NO, every single month, on exactly the 7th, they block ALL services on my phone!!! My husband is in Mozambique and I am here with three children. The phone has been blocked now for 24 Hours and apparently I must wait another 24 Hours to get it unblocked. Vodacom, be sure, that if ANYTHING should happen to any of my children and I cannot be contacted, I will take you to court and sue you for every damn cent you own!!! I am doing NOTHING wrong and you make me, your Customer, feel like a ********!!! WHY DO YOU ALLOW THE CALL IN THE FIRST PLACE AND LATER FEEL IT WAS UNAUTHORISED???? If I wanted to do ******** activity through my cellphone, I would use a PAY AS YOU GO - THIS IS A CONTRACT PHONE!!!! "

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 09:14
Official
Hello aletueckermann,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team