NQ
Nomakhwezi Qolo-Msuthwana

1 reviews | Active since Aug 2017

22 Sept 2022, 17:05

Phone Suspended without any communication

My account is suspended no one at Vodacom bothered to let me know let alone Sms. They suspend my account when I have paid the account per statement received. I called Vodacom to let them know that I have paid per statement.

I have been a loyal customer for Vodacom for 18 years I have been paying almost R3000 a month and my account is suspended for R240. 00 All my children are using the data for school and now they are not able to connect to their school work.

I am very disappointed and this is not the first time Vodacom is doing this to me. I am not valued at all by Vodacom and staff. When you ask for Team Lead there's no one who knows who is the team leader. I am done with this company I left MTN not respecting the customer and I'm finding myself in a same situation

My number *** I would appreciate a call asap as I have tried calling *** with no luck

0
Replies (1)
Vodacom
Vodacom's reply23 Sept 2022, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team