CA
Christo A

1 reviews | Active since Jan 2017

18 Jan 2017, 12:37

Phone suspended

<p>I have been struggeling for the 3rd day to get my number recconected after Vodacom suspended my service even though it has been clearly stated that when my contract expire, I will be continuing as a prepaid customer. Vodacom Vredendal has been helping me with this matter but do not get any response from Vodacom Helpline. </p> <p>I'm a pharmacist and need a connection in order to stay in contact with different clinics during the day. This is very dissapointing and very inconvenient! </p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jan 2017, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CA
Christo A's update18 Jan 2017, 14:31
Reviewer Update

Because I have no service on my cellphone - contact me on my landline @ ********** 004 until 16h00. Afterwards I can be reached on my wife's phone at ********** .