Phone suspended

Hi. My phone was switched off on the 26th des due to unpaid account. End of nov debit order came back. I made an arrangement for it to be deducted again by debit order on thr 18 th. I received a sms confirming this. Debit order never went off. When i phoned when they blocked my phone i was informed it was arranged to be a cash payment. That was not the case. I arranged for the re debit order in januarie. I then received an sms saying my debit order was cancelled due to multiple failures which is untrue since it was once and then it was a vodacom error that my account was not paid. I phoned again and was told i cannot re instate my debit order i have to pay both months in cash. On the 5 th of januarie 3 separate debit orders was deducted for 320 r . I phoned again and they said i now have to wait 3 days for my phone to be unblocked. First they make a mistake and dont deduct my debit order. Then they cancel my new arranged debit order and then debit It anyway and i still don't have a phone?????? This is ridiculous. And plus my monthly fee increased to over 400 a month. I just want my phone unlocked.