Phone suspended

Hi, This issue is on behalf of my mother in law as she is a frail elderly widow in her late seventy's. The problem is that Vodacom call centre contacted her in connection with an extra contract phone even though she have a contract, and then bul**** her into accepting this new contract saying that because she is such a good customer that she thought that this phone would not cost her anything. <br> When the phone arrived, and she accepted it, a payment of R400 odd went off of her bank account. <br> We contacted Vodacom and had the contract stopped and the phone returned. This done but every month this payment will go off then we have to have it reversed at the bank. <br> Now, her old contract has been suspended because of this and she have to make alternative plans to communicate.<br> This is not fair and we hope this matter can be resolved asap as we need to be in touch with her because of medical reasons.<br> I will give her details as soon as I get a response from Vodacom and I would like communication to happen through myself as she would not be able to resolve this herself.<br> Thank you.