MR
Marcelle R
1 reviews | Active since Nov 2021
10 Dec 2021, 10:54
Phone supposed to be on prepaid.
Bad service. Trying to cancell a phone that we have cancelled at a previous date. Today i have tryed from early to get through only to get a recording saying. Due to covert protocall we are unable to assist you please try alternative by calling or try using the selfhelp service. I am not happy to be paying for a phone that is supposed to be off...
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Vodacom's replyOfficial
10 Dec 2021, 11:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2021, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team