Phone ****** - Vodacom take 5 days to block SIM and 7 Days to blacklist phone!

My phone was ****** on a weekend whilst overseas. I tried to report this to Vodacom with request that they block the SIM card and blacklist the phone. Because it was a weekend the Service Centre was closed so I logged the report using the Vodacom Customer Care e-mail address. There were 5 subsequent e-mails from Vodacom (not counting the automated replies) and eventually the SIM card was blocked 5 days later whilst the phone was blacklisted 7 days later! Logged a complaint about the delay with the Vodacom Complaints e-mail address - got an automated reply saying an Agent would make contact within 24 hrs. Still waiting.