Phone ****** No Response from Vodacom Insurance

Hi <br> <br> I am very disappointed with the services of Vodacom Insurance. I was held up at gunpoint while sitting in my car in traffic on Friday evening the 08/04/2016 and my phone was ****** about an hour later I reported to Vodacom store at Carnival Mall in Brakpan to report the incident and have the phone listed. The person that helped me was glad to assist me and handed me a claim form to complete and asked to to report the incident at the police station which I did on the 9/04/2016. On the 10/04/2016 I went back to the store and handed in my completed claim form with the case number and it was submitted. <br> <br> I had received a phone call on the 10/04/2016 from Vodacom Insures saying they received my claim and wanted to verify the phone that was ******. The person said he will call me back and today is the 14/04/2016 I had not received any feedback regarding my claim. I tried calling *** atleast 8 times yesterday the 13/04/2016 and held on between 5 to 10minutes with no one taking my call. <br> <br> The services is extremely poor and I am still left without knowing what is the status of my claim!! <br> This is far beyond ridiculous...!!!!<br> <br> As a valued customer please can I get some feedback...!!