Phone ****** - need Card replacement Not Vodacom or Intellicell willing to HELP

my Samsung was ****** last year November, i had 2 contract sim cards in my phone, the one Vodacom wont help me as this was a contractor who provided the sim,,,, BUT I GOT THIS TELEPHONICALLY AND WAS POSTED TO ME, i have no idea who called me.... i have begged Vodacom to help me here advise which branch where,,, "sorry we cannot give this information you need to contact them directly" perfect then please help and provide me with whom i should contact and i cant pay this sim card its linked to that cell number so i cant do any banking, i went to Vodacom Carnival Mall begged them to swipe my card and they cant help.... i want to pay but i have been to checkers money market and the reference i have doesnt exist either... (sim 0821) the other Sim is Intellicell they say we must call from Vodacom,,,if only Vodacom staff were more helpful. ... again NO body is willing to assist me.