Phone ****** at Vodacom shop whilst buying another

I was in store at the Vodacom shop in Clearwater Mall when my phone was ****** - 27 Feb 2016. I was buying the J1 phone when the incident happened. I came back to the store a number of times requesting for footage, i was told that nothing happened and I will received no footage or proof. The issue was reported to the Vodacom customer care on 5 March 2016 and was advised that the issue would be followed up - no response yet. The J1 that was sold to me was fault and was taken for repairs. The store manager was just ignoring me the whole time and he would stall to avoid speaking with me. I am unhappy about the level of service and the bad attitude I had received. I still do not have the J1 phone that I had bought.