Phone Still Not Picked Up No Notice of Contract Cancellation

<p>I have really been struggling with Vodacom lately. Firstly they sent me a cellphone which doesn't work. i flagged this over and over last week and I kept on getting useless information on how to deal with the problem. Eventually I got a call on Tuesday morning from a lady at Vodacom who I cancelled the contract with and agreed with her that I would go to another Vodacom shop to get a new contract. I went to a Vodacom shop in Cresta and when I got there there was no notificatin of my contract having being cancelled. So there was a battle to get the new contract. Bear in mind that this meant that I could not use my number of over 12 years as my new contract, which has been disorientating. </p> <p>Now that I finally have my new contract and a new number, there is no credit for me to make phone calls. I got the contract on Thursday already. </p> <p>On Thursday, I also got a phone call from Ram couriers and they assured me that they would come and pick up the phone from the contract I have cancelled on Friday at my office. No one came through. No one at all came through. Now I still have the phone that doesn't work and no confirmation of whether that malfunctioning contract has been cancelled as agreed with Vodacom. </p> <p>It's a mess and I need it resolved urgently. </p> <p>- Firstly I need Ram or whoever Vodacom contracts as a courier to come and fetch the defunct phone. </p> <p>- Secondly I need confirmation that that contract (initiated on the 21st of November 2016) is cancelled. </p> <p>- Thirdly, I need my airtime on this contract I am now using (initiated on 1 December 2016) to be loaded.</p> <p>- Finally, I need my number on the other contract (initiated on the 21st November 2016) to go back to being prepaid. </p> <p>I would really appreciate this nightmare to be resolved once and for all. </p> <p> </p> <p>Thank you</p> <p> </p> <p>P</p>