Phone still not fixed after more that a month

I a writing on behalf of my mother who is the account holder of 2 contract products with Vodacom. Her phone fell and yhe screen cracked, the sim holder also gave problems as it is broken. Her phone has insurance on and is paid up to date. She took the phone in for repairs on the 1st of May 2015 and was told to fetch it the 1st of the following month. When she went to fetch her phone, nothing at all was done to it and it was in the same condition as when she took it in for repairs! How absurd is that.!? She then had to leave it there again, and listen to this, she was given no proof at all as to say she took it in! Luckily her husband was with her to witness it all. Now I, as her son, am considering to take this matter further if it has not been sorted in a week, I will! <br> <br> How can a loyal customer of such a huge cellphone network be treated like this by *********** staff?? She must be apologised to immedialtely and given a new phone in the place of that old one without a cost because she has insurance on it as well, thats the cherry ontop! They quick to demand money month end, but slow to deliver a proper service<br> <br> I can be contacted for her details because I am her spokesperson, th