jH
january H

1 reviews | Active since Jan 2010

21 Feb 2018, 09:46

Phone still not delivered

I called in to Vodacom to cancel my Contract as it was over. A lady by the name of nonkululeko sold me an upgrade . She didn't confirm my physical address and my phone has STILL NOT BEEN DELIVERED! !! SHE DOES NOT RETURN MY CALLS EITHER. can someone please call me urgently today. If I don't receive the phone today u can cancel my contract.

0
Replies (2)
Vodacom
Vodacom's reply21 Feb 2018, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

jH
january H's update22 Feb 2018, 09:32
Reviewer Update
Someone called me yesterday to sort this problem out ! Still false promises. I called Vodacom now and they said I have to re do the upgrade !!! What the hell