Phone still not connected

The account was on debit order, Vodacom debited the wrong amount ( not sure how this happens as you take the money owing out of the account) but anyway the amount to be settled was paid and it was supposed to be reconnected within 2 hours, it wasn't then after a number of calls it was supposed to be reconnected in another 2 hours still not, after dealing with a number of *********** staff at the call centre and different stories my phones are still not reconnected and no one seems to know why when I call!!!