Phone still not blacklisted

I have lost my phone on the 6th of February 2022 and I called Vodacom for blacklisting as I need to claim for an insurance, Vodacom consultant and their team leaders have been taking me from pillar to post without any solution. They making an excuse that the phone was blaclisted and unblacklisted in 2020 that's why they struggling to assist me..my question is for how long are they going to try and resolve this issue as I am now getting impatient because I can't even make a Sim swap before I can blacklist the phone..I have spoken to Nomzamo..Tumelo Barrier and Itumeleng Lukhele as their superiors Pinky and Boitumelo but none of them assisted.

Can a manager from blacklisting department assist as soon as possible

Number in question is *** Palesa Ratsio

Please urgently contact me on ***