phone still in contract

My two year contract only expires on the 5 February 2016 but today Vodacom terminated by BIS service. That is a bit more than a month before my contract expires. I call the call centre and spoke to Sipho. He says he is unable to assist me and cannot reconnect me. The is unacceptable to me as it is new years eve and I am unable to receive or send any whatsapp messages or BBM messages as my service has been disconnected. My children are away on holiday and will be unable to get hold of me and I cannot get hold of them. This is even more upsetting as it is new years eve and I will not be getting any messages from family or friends. My account has already been paid and am very upset about this interruption in my service. I have 6 contracts two of them are due for upgrade. I am seriously considering not renewing my contract and considering moving my contracts to another service provider. I have been a customer of Vodacom since 18 February 1998. I am no longer happy with the service I am receiving from Vodacom. The reference number I received for my call is ***.