Phone still blocked after a week due to *********** staff

So ****ed off. A week ago payment was made after vodacom just unexpectedly stopped our debit order & started to stuff up our account. We went to pay at the vodashop at Newcastle Mall. It is a week later & my phone is still blocked. I am seriously ****ed off at *********** staff who vannot do their jobs as my payment was allocated to another account. How stupid can a person be. When a customer keeps on phoning & sends through the proof of payment then can just say oh but the account is in arrears but the other account is in a credit with rhe total of R1360 that was paid. Clearly the staff member who did that is so ****ing stupid to not realuse their mistake AND management. Yet i must be inconvenienced by not having a phone that is working. Vodacom is ****ed up and needs educated staff even at management level. In my opinion you can take my phone & shove it up your ass as it is useless to me know & i need to buy another phone to do business. Clearly vodacom will NOT be used.. ****ing idiots