NB
Nadine B

1 reviews | Active since Jan 2013

12 Feb 2015, 13:59

phone sold to me while out of stock

I ordered a Samsung Galaxy A3 on Tuesday(10/02) through Vodacom on contract. I received a call back to confirm all my details and the person on the phone promised me I would get my phone today(Thursday 12/02) through RAM couriers. I even received my confirmation email with order number Y***. I tried to track it on RAM's website with no results found.<br> <br> I eventually phoned Vodacom this morning and they put me through to a few people and no one could help me. Eventually I went on their website and sent an online chat message to a lady who was quite helpful, she said she would get someone to phone me. A lady phoned me back after a while and told me that the phone is out of stock, and that the person who talked to me on Tuesday \should have"told me that"

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2015, 14:19
Official
Hello NadineBothma,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team