Phone softlocked - Debit order not taken

Knowing that I have a debit order going off my account for the first of every month my phone was soft locked and I am now without a means to contact anyone when there was the sufficient amount of money in my account for the debit order to go off which Vodacom didn't take, the reason being it was a public holiday!!!! I personally think that this is ridiculous that I now have to suffer due to the lack of someone not doing their jobs like they're supposed to. All my other debit orders are also for the first and there seems to be no problem there so why Vodacom? The Service is pathetic, and when I called Customer Care line there were ample excuses made with no results!! Since when do I have to give my permission for them to take the debit order???? Another lame excuse!!!! I am now sitting with no access to my phone along with no airtime OR data, which I foresee another fight coming on due to Vodacom's pathetic customer services which, personally, in my opinion DOES NOT EXIST!!!!