PHONE SOFTLOCKED AGAIN FOR THE 2ND TIME IN A MONTH

I FIND THAT THIS IS NOW GETTING SERIOUSLY RIDICULOUS!!!!! FOR THE SECOND TIME THIS MONTH MY PHONE HAS BEEN SOFTLOCKED AFTER I CALLED VODACOM CUSTOMER SERVICES ON THE 5TH OF JAN TO HAVE THIS PROBLEM SORTED OUT!!! I AM SO IRRATE RIGHT NOW, CAUSE YET AGAIN THE PROBLEM IS BACK AT SQUARE ONE AND HAS NOT BEEN DEALT WITH AT ALL!!! SO I ASK YOU ... WHAT HAS HAPPENED TO CUSTOMER SERVICES IN THIS COUNTRY???<br> ****ED OFF BEYOND BELIEF!!!