PHONE SOFT LOCKED-TWICE IN SPACE OF 7 DAYS, STIIL WAITNG FOR RESPONSE

<p>I am Red VIP contract with vodacom, my line was locked on the 22 of April2016 by so called soft locked.I can't make calls, emails or anything.I went to vodashop and called customer care.I was told to pay R7000,00 for my line to be unlocked, because I have used more data.I paid that amount but still my line was not opened until someone from from their so called customer care told me I shouldnt have paid that amount because the line will automatically open on the 1st of May 2016.I waited for the 1st May 2016 and my line was opened for only 2 days because since from the 4th May my line has been blocked again,,,,soft lock again.Vodacom customer care says my account is not in arrears,they will escalate my problem by logging a quiry.All I am getting is reference number.I am loosing business everyday, and it seems they dont care,,,,,,,</p>