1 reviews | Active since Nov 2016

26 Jun 2017, 09:36

Phone soft locked but still I could buy data

<p>I did a soft lock on my work phone for 250 on ********** and after it said it was soft locked I automatically thought the phone cannot make call, sms & use data only to find out my child was playing with the phone & did buy data How is that possible Vodacom when I know I have reached my limit : Since when does contract phone allow you to buy data when soflocked without calling you guys,now I have to pay 5000 from my salary: How do I suppose to leave with my whole salary been taken ...I have called the call centre & they did not even have my right details on the system </p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2017, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jun 2017, 10:54
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team