Phone soft locked but still I could buy data
<p>I did a soft lock on my work phone for 250 on ********** and after it said it was soft locked I automatically thought the phone cannot make call, sms & use data only to find out my child was playing with the phone & did buy data How is that possible Vodacom when I know I have reached my limit : Since when does contract phone allow you to buy data when soflocked without calling you guys,now I have to pay 5000 from my salary: How do I suppose to leave with my whole salary been taken ...I have called the call centre & they did not even have my right details on the system </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
