Phone soft-locked

After having my phone soft-locked, and spending over 4 hours on hold in a period of 24 hours with various Vodacom customer care consultants ( 6 to be exact), explaining the situation to each one, I managed to get 6 different answers and to date the problem has not been resolved. Vodacom customer care consultants and their team leaders are definitely not trained properly and definitely do not care. I am paying for a service I do not receive and they couldn't care less. The time is ripe to move over to another network. Vodacom definitely does not want my business.