Phone service down

So from the 5 of February almost everyone in the our Area are struggling with connection with phone. Can’t make phone calls can’t use internet. I use internet ****les for my work and I am now loosing production. Customer care have called me and I have reset and changed to manual network selection. I again send via Facebook cause I can’t call out. Loose Immediate connection. They gave me a reg number but no one has called. They keep in saying it is die to load shedding. I agree most probable cause is that a tower went out and is not charging. But can they find it and fix it. About 20 people have no responded to my Facebook post about this and confirm that it IS Aldo happening to them.

At the end of the month I won’t pay my contracts.