1 reviews | Active since Apr 2014
Phone sent for repairs lost
<p>I have sent my phone to Vodacom Brooklyn for repairs and now the phone is lost between the branch and the IT / Repairs</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Note that I haven't receive any respond regarding the complaint logged instead I have receive an email from Dane Larson who told me to call Vodacom repairs head office. I have attached the proof with the detailed info regarding the phone and in don't see any reason for me to call the head office. This needs to be investigated and resolved by the customer complain department. I Dont see any reason for me to go though the link sent fo r Vodacom outlets. I have sent my phone to Vodacom Brooklyn where they happens to have lost it. Cause they can't trace it.
I need answers and please treat this as a matter of emergency.
Note that I haven't receive any respond regarding the complaint logged instead I have receive an email from Dane Larson who told me to call Vodacom repairs head office. I have attached the proof with the detailed info regarding the phone and in don't see any reason for me to call the head office. This needs to be investigated and resolved by the customer complain department. I Dont see any reason for me to go though the link sent fo r Vodacom outlets. I have sent my phone to Vodacom Brooklyn where they happens to have lost it. Cause they can't trace it.
I need answers and please treat this as a matter of emergency.