phone screen not repaired after 2 months

I am very unhappy and frustrated with the service I got from the Vodacom Chatz store at Wilrogate Shopping Centre. Herewith the events:<br> 1.I received a quote to fix my Sony T3 screen 14 September 2015. The only problem with the phone was a cracked screen. Otherwise the phone was in full working condition. The screen was even working although it was cracked. <br> 2.The phone was booked into the Service for a screen replacement 21 September 2015.<br> 3.From that date I followed up with the service center weekly. At no point did they contact me or advise me from their own accord.<br> 4.The first time I called, they said they were waiting for parts and they ordered the parts<br> 5.Then the next time they said they received the wrong parts<br> 6.When I phoned again they said they ordered the new parts and are waiting for delivery<br> 7.When I phoned again they received the new parts, but the ***** was the wrong one<br> 8.Then they ordered that.... And so the conversation continued on and on with the same explanations.<br> 9.On Monday this week (16 November 2015) the manager of the store called me for the first time from his own accord. I thought he would be saying the phone is ready. But NO.