Phone returned 6 weeks later and NOT REPAIRED- no valid reason

I took in my phone 6 weeks ago to get the screen fixed. I received smes throughout the process. One sms was to accept a quote. My phone is insured. I called Vodacom Sandton repairs to check and I was told I don't have to accept a quote because its an insurance claim. I also called the Sandown Vodastore to check and I was told the same. I received messages about quality assurance done. and that my phone is en route. Then a message to collect my phone. I go to the store today to collect and there is my phone wrapped up even and it hasn't been fixed!! Sandton Repairs claims they sent the quote to Vodacom Sandown. Vodacom sandown claims they didn't receive it. What craziness is this? I have been 6 weeks with no phone only to get an unrepaired phone yet I pay my bill AND insurance every month? I want my phone repaired TODAY! Shoddy client experience. I am extremely upset. and I will not stand to repeat the process and wait another 6 weeks for a phone whose insurance I pay for every month. UNACCEPTABLE. please contact me. I want my phone fixed and back in my hands today!