Phone repairs - Pathetic service and repairs

<p>Hi,</p> <p> </p> <p>I have a sony experia z3 compact which had to be booked in for four consecutive times because Vodacom could not conduct a proper repair and refuses to replace the unit even though its still under warranty. They act like they paying for my time off work and fuel.</p> <p> </p> <p>First fault:</p> <p>The screen was faulty and had been replaced. Once repaired and I collected I tried using the phone and found that the mic and speaker was not functioning properly.</p> <p> </p> <p>Second fault:</p> <p>mic and speaker not working properly. Phone booked in the very next day after collecting from repairs. Once back from repairs it was found that the side cover was damaged and sealing properly.</p> <p> </p> <p>Third fault:</p> <p>Side covers damaged and not sealing yet this is a waterproof phone. This found when I went to collect the phone, where is the inspection that was supposed to be done on the phone before sending of to the customer. After finding that problem the store told me to take it to the repair center. Once at the repair center I showed them the problem and they said they will replace the side cover with a new one. Once replaced I checked the cover and they had installed someone else’s used and worse of cover then what was actually there. At this point I was furious at the pathetic service, who wouldn’t be. From there I was sent back to the store (wasting my time and fuel) to book the phone in again. The cherry on the top was that the loudspeaker was not working.</p> <p> </p> <p>Fourth fault:</p> <p>Loudspeaker not working. Phone is now booked in again. I sent a mail to Vodacom escalations explaining that I will not accept this phone back. At this point I have wasted too much of time and fuel. I receive an e-mail stating that they replaced the main board with new and used items for the front, back and sides. This utter bull **** and I will not accept.</p> <p> </p> <p>I pay R1500-00 a month for my contract and is this the **** service and repairs I get. Now the phone is back at the store for me to collect. I’ve never dealt with a service provider like this, Vodacom should win the award for most terrible repairs and service offered. When I called the escalation center the person I spoke to actually said that they will hang up on me. Honesty is this the service we customers are paying for. That person should not work there with that attitude. I’ve asked for the manager to call through four times and still no call. All I can say WOW for this service I’m getting from Vodacom</p> <p> </p>