MK
Mamoraka K
1 reviews | Active since Oct 2014
10 May 2022, 11:43
Phone repairs
Yesterday I went to Vodacom Midran repairs to collect my phone that had been fixed,I swiped my card multiple times only to find that the transaction already went through, the guy was assisting didn't believe me even though from my app its showing that I have paid , I told the guy that maybe its a technical error but instead he refuse to listen to me because he wanted to see a proof via SMS from my bank .left the phone at the stored because there was nothing I could do even right now my app still showing that I have paid them and no one from vodacom as contacted me yet regarding my phone
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Replies (3)
Vodacom's replyOfficial
10 May 2022, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2022, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Mamoraka K's updateReviewer Update
10 May 2022, 14:33Good day
Noted, but what I would like know is; will I be getting my phone today or the consultant is going to ask me for my banking statement or maybe even drive to the bank for him to see that I have paid for my phone or what will the call be about because at this moment I'm totally not happy at all
Noted, but what I would like know is; will I be getting my phone today or the consultant is going to ask me for my banking statement or maybe even drive to the bank for him to see that I have paid for my phone or what will the call be about because at this moment I'm totally not happy at all
MK
Mamoraka K's update10 May 2022, 14:33
Reviewer Update
Good day
Noted, but what I would like know is; will I be getting my phone today or the consultant is going to ask me for my banking statement or maybe even drive to the bank for him to see that I have paid for my phone or what will the call be about because at this moment I'm totally not happy at all
Noted, but what I would like know is; will I be getting my phone today or the consultant is going to ask me for my banking statement or maybe even drive to the bank for him to see that I have paid for my phone or what will the call be about because at this moment I'm totally not happy at all
MK
Mamoraka K's updateReviewer Update
10 May 2022, 17:25No has contacted me yet, still waiting for a WhatsApp call from Vodacom
MK
Mamoraka K's update10 May 2022, 17:25
Reviewer Update
No has contacted me yet, still waiting for a WhatsApp call from Vodacom