Phone repairs 3rd time now

Dear Vodacom

In December of 2020 i upgraded my Contract to the New Samsung S20FE, after 10 Days the touch screen stopped working and the phone was sent in for repairs, today we are on the 27th January and the Phone had to be sent in again for the 3rd time for the same problem. Job number ***6.

On the second time the phone was book in they only did a software upgrade which didn't do anything. the phone is still not working

So far I have had the phone for 10 Days and currently Vodacom has it for 63 days and counting. How is this fair as a customer of 17 year or any customer of this matter to sit without his device for this long?

The Service is shocking as it is not the only problem I have been having with Vodacom.

I am currently paying for 2 lines and a fiber line should I rather stop paying my account until you have sorted it out?