Phone repairs

End of Feb this year I got a Samsung S8 contract from Vodacom, I took out an additional insurance on the phone. Early June I dropped my phone and went to Vodacom, to find out I'm not covered with insurance cause they never took the insurance debit orders that I have signed for! To top it all off I get my phone back after 35 days (no notifications that my phone is in store) I had to go to the store several times in this period to get my phone. When I eventually got my phone, it's damaged on both sides (more damage to the device coming back from Vodacom)