mP
mathapelo P

1 reviews | Active since Jul 2015

21 Jul 2015, 15:44

phone Repaires - job ***6

as per previous email send to you I haven't receive any respond yet. I did get a missed call and I tried to call the number but didn't get through.<br> as per previous email send to you regarding my phone that I took in for repairs. when I take in my phone to repairs it was working fine. only problem it switches off on its own. but after taking in my phone to repairs I discover multiple problem about that phone. speaker problem and charging problem which I never had before. suddenly Vodacom put a blame on me saying that I damage the charging socket which I never did. funny enough it happens after collecting my phone from repairs.<br> <br> its unprofessional of them putting a blame on me. after they did the software on that phone I didn't work at all, I couldn't use that phone any more. I pay for BIS every month and its a contract phone but after they did the software the BIS is no longer working. I need my phone on a working condition as they find it. right now where I'm working I always have to be connected on the emails and its difficult for client to get hold of me. I need that phone on a working condition as I took it in for repairs. almost 2month without a phone

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2015, 11:19
Official
Hello kegomoditswe01,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website