DM
David M

1 reviews | Active since Mar 2011

25 Jul 2018, 09:01

Phone repair takes longer than a month!

My phone went in for warranty repair (MFTR) on 2017-06-18. I am still waiting for a fixed phone. That is 37 days and counting. Vodacom, how long is long enough?

0
Replies (2)
Vodacom
Vodacom's reply25 Jul 2018, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2018, 11:29
Official

Good day Mr Mostert,

As per our recent conversation,

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad