Phone repair poor service

Its been over a month now when i took my phone in for repairs at Vodacom Capegate. I took my phone in on the 7th August 2020 for repairs till today no feedback has been received. I called the insurance and they confirmed that they have concluded everything on their side and that i must follow up with the store as they are to give me feedback. On Wednesday I went into Capegate Vodacom(the one on first floor) and the girl who assisted took my number down and said she will get the technician to call me back. Till today i have not received any feedback from Vodacom regarding my phone; bear in mind i paid the excess amount in August already...I have not had any satisafaction with Vodacom Capegate and their service is appauling; and they never answer their phone meaning one has to go in store I would like my phone please as it is now going for month