Phone repair going on 2 months - Vodacom Durban Repair Hub

<p>Terrible service from the Vodacom Durban Repair Hub.</p> <p> </p> <p>I had booked my phone in for repairs on 03/10/2016 and to date have not received my phone. Nor was I granted a loan phone to use in the interim. I had liased with the vodacom support via twitter but this also was to no avail as they just seem to "escalate" the query everytime. I have not received any constructive feedback besides the odd sms saying that the repair is awaiting spares. Apparently the spares are coming from another planet after this long. </p> <p> </p> <p>I am at my wits end currently and looks like i'll be going into the festive season without a phone for which I will have paid a 2nd months instalment (on Dec 1st) without the phone to make use off.</p> <p> </p> <p>The customer service level is really shocking and pathetic to say the least and my decision on staying with Vodacom for my upgrade (upgrade due Feb 2017) is weighing heavily on their solution to this issue</p> <p> </p> <p>Hope nobody else goes through this</p> <p> </p> <p>A*</p>