CK
Christa K
1 reviews | Active since Feb 2012
04 Aug 2022, 10:13
PHONE REPAIR AT VODACOM TAKEN NOW MORE THAN 4 MONTHS? DID THEY LOSE IT?
On the 2 April 2022 I handed in my phone Vivo 11 at the Vodacom Kolonade branch in Pretoria for repairs. Job number ***2.
During the past months I have been enquiring about the repair and not feedback is received. The only action that is happening is " Please provide me with your number and we will get back to you"
I have visited the store on several occasions and every time I was informed that they will find out and come back to me.
Well today is now already the 4 August 2022 and still now feedback.
May I please have my phone back repaired. Insurance taken.
Regards Christa
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
04 Aug 2022, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Aug 2022, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CK
Christa K's updateReviewer Update
10 Aug 2022, 06:10Kindly indicate what till slip is required. I only have the Job receipt. I will visit the branch then. Thank you.
CK
Christa K's update10 Aug 2022, 06:10
Reviewer Update
Kindly indicate what till slip is required. I only have the Job receipt. I will visit the branch then. Thank you.
CK
Christa K's updateReviewer Update
15 Aug 2022, 13:07Good Day,
I went to the Kolonade Vodacom branch and I was asked to produce the purchase slip? Why was this not asked when handed the phone in for repair. The phone has not been send for repairs as yet. Can Vodacom please provide purchase slip as this was an on-line order and I don't have it. Please 4 months ??????
I also refuse to go to this branch ever again. So please arrange for delivery to another branch for when it will finally be repaired. The employee handling this enquiry at the store is really not made for dealing with customers.
The day when I brought in for repairs, I was not even spoken too, he did not even ask how did the damage happen, He completed it online and produced a printout. Now 4 months later I must provide a purchase slip..unbelievable, my account has never been in arrears, in fact have allot of contracts with Vodacom for many years and this is how I am treated now..
Please provide purchase slip.
I went to the Kolonade Vodacom branch and I was asked to produce the purchase slip? Why was this not asked when handed the phone in for repair. The phone has not been send for repairs as yet. Can Vodacom please provide purchase slip as this was an on-line order and I don't have it. Please 4 months ??????
I also refuse to go to this branch ever again. So please arrange for delivery to another branch for when it will finally be repaired. The employee handling this enquiry at the store is really not made for dealing with customers.
The day when I brought in for repairs, I was not even spoken too, he did not even ask how did the damage happen, He completed it online and produced a printout. Now 4 months later I must provide a purchase slip..unbelievable, my account has never been in arrears, in fact have allot of contracts with Vodacom for many years and this is how I am treated now..
Please provide purchase slip.
CK
Christa K's update15 Aug 2022, 13:07
Reviewer Update
Good Day,
I went to the Kolonade Vodacom branch and I was asked to produce the purchase slip? Why was this not asked when handed the phone in for repair. The phone has not been send for repairs as yet. Can Vodacom please provide purchase slip as this was an on-line order and I don't have it. Please 4 months ??????
I also refuse to go to this branch ever again. So please arrange for delivery to another branch for when it will finally be repaired. The employee handling this enquiry at the store is really not made for dealing with customers.
The day when I brought in for repairs, I was not even spoken too, he did not even ask how did the damage happen, He completed it online and produced a printout. Now 4 months later I must provide a purchase slip..unbelievable, my account has never been in arrears, in fact have allot of contracts with Vodacom for many years and this is how I am treated now..
Please provide purchase slip.
I went to the Kolonade Vodacom branch and I was asked to produce the purchase slip? Why was this not asked when handed the phone in for repair. The phone has not been send for repairs as yet. Can Vodacom please provide purchase slip as this was an on-line order and I don't have it. Please 4 months ??????
I also refuse to go to this branch ever again. So please arrange for delivery to another branch for when it will finally be repaired. The employee handling this enquiry at the store is really not made for dealing with customers.
The day when I brought in for repairs, I was not even spoken too, he did not even ask how did the damage happen, He completed it online and produced a printout. Now 4 months later I must provide a purchase slip..unbelievable, my account has never been in arrears, in fact have allot of contracts with Vodacom for many years and this is how I am treated now..
Please provide purchase slip.
CK
Christa K's updateReviewer Update
23 Aug 2022, 09:04Good Day,
I have e-mail the purchase document that I received from Vodacom to the Kolonade store.
Hopefully my phone can be now repaired.
I have e-mail the purchase document that I received from Vodacom to the Kolonade store.
Hopefully my phone can be now repaired.
CK
Christa K's update23 Aug 2022, 09:04
Reviewer Update
Good Day,
I have e-mail the purchase document that I received from Vodacom to the Kolonade store.
Hopefully my phone can be now repaired.
I have e-mail the purchase document that I received from Vodacom to the Kolonade store.
Hopefully my phone can be now repaired.
CK
Christa K's updateReviewer Update
25 Aug 2022, 13:14Good Day,
May I please have feedback on the repair. Tried to call the branch, but no answer. please.
Thanks
May I please have feedback on the repair. Tried to call the branch, but no answer. please.
Thanks
CK
Christa K's update25 Aug 2022, 13:14
Reviewer Update
Good Day,
May I please have feedback on the repair. Tried to call the branch, but no answer. please.
Thanks
May I please have feedback on the repair. Tried to call the branch, but no answer. please.
Thanks
CK
Christa K's updateReviewer Update
28 Aug 2022, 15:21May I please have a response?
CK
Christa K's update28 Aug 2022, 15:21
Reviewer Update
May I please have a response?
CK
Christa K's updateReviewer Update
06 Sept 2022, 11:38Good Day,
I have I have send now 2 e-mails to the branch, still no response. Please assist.
image.png 7.38 KB
I have I have send now 2 e-mails to the branch, still no response. Please assist.
image.png 7.38 KB
CK
Christa K's update06 Sept 2022, 11:38
Reviewer Update
Good Day,
I have I have send now 2 e-mails to the branch, still no response. Please assist.
image.png 7.38 KB
I have I have send now 2 e-mails to the branch, still no response. Please assist.
image.png 7.38 KB