Phone problem

I m having a problem with vodacom about my fone n I have an insurance with them. I took my fone to Vodafone shop for repairs with water (steam)on the 8th Oct still working but I got the massage to collect it on the 20th the insurance paid R1700 n I paid access of R197 . The funny part was it came back not working it does not read the rim card,the screen is shaking n it does not switch on unless on charger. I return it back on the 22nd Oct with all the faults I stated then after a week I call want to know how far is my fone guess what they told me they took it to higher level for repair. They keep quite I call the repairs after 2 weeks because they did not say anything only me because the fone is mine they said they are waiting for the part ,1st week of November I call the insurance asking what's going on they keepon promising to call me the following day guess what until today nobody says anything and my fone is still on guarantee until January. I lost my business contacts they don't care about me they keepon sending massages everyday saying they are waiting for the part to be delivered. Please hello Peter help me should I suffer in the name of what?