Phone Offline For 3 Days

I wen't over my call limit, causing a soft lock on my sim card. Meaning that I cannot make any outgoing sms or phone call or data service usage.<br> I have logged an inquiry and got a a reference number but nothing is happening to the problem.I'm still offline and the call center has no technical knowledge nor do they have a number for the technical department.<br> <br> Mr. Wilson Sitole is the contact person who sent me my reference number and that's the furthest the problem has been escalated by vodacom.<br> <br> I want FULL reimbur*****t for the days my phone is offline. I pay for these days and cannot use the service.<br> Vodacom is surely the worst service provider in the country!!!!